PRIVACY POLICY

Pumpkin Patch Foods (Pty) Ltd – Privacy Policy

Effective Date: 07 November 2025
Last Updated: 07 November 2025

1. Introduction

Pumpkin Patch Foods (Pty) Ltd ("we", "us", "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and safeguard information when you visit our website, interact with us online or offline, or use our products and services.

We process personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and all other applicable South African privacy laws.

2. Who We Are

Company Name: Pumpkin Patch Foods (Pty) Ltd
Registration Number: 2014/195962/07
Registered Address: 8 Tennant Street, Stellenbosch, Western Cape, South Africa
Email: admin@pumpkinpatchfoods.com
Telephone: 021 882 8161

3. Information We Collect

We may collect and process the following categories of personal information:

  • Contact details: Name, surname, email address, phone number, company name, job title.

  • Website data: IP address, browser type, pages visited, time and date of visit, referring URL, cookies.

  • Customer and supplier records: Billing details, order history, VAT numbers, bank information (where lawfully required for transactions).

  • Communications: Messages sent through contact forms, emails, or social media.

  • Recruitment information: CVs and employment applications (if submitted).

We do not knowingly collect personal information from children.

4. How We Collect Information

  • Directly from you when you contact us, submit forms, or purchase from us.

  • Automatically through our website (via cookies and analytics tools).

  • From third-party service providers (e.g., logistics partners or analytics platforms) where legally permitted.

5. Why We Process Your Information

We process personal information for the following lawful purposes:

  1. To respond to enquiries and provide customer service.

  2. To supply our products and manage orders, deliveries, and payments.

  3. To operate, maintain and improve our website and business operations.

  4. To communicate news, product updates, or marketing (if you have consented).

  5. To meet legal, accounting and food-safety compliance obligations.

  6. To prevent fraud, protect our property and ensure security.

6. Lawful Basis for Processing

We rely on one or more of the following grounds under POPIA:

  • Your consent, where given (e.g., newsletter signup).

  • Contractual necessity (to fulfil an order or agreement).

  • Legal obligation (to comply with statutory requirements).

  • Legitimate interest, where our processing is necessary for business operations and does not override your rights.

7. Cookies and Analytics

Our website uses cookies and similar technologies to enhance user experience and analyse traffic.
You can accept or decline cookies through your browser settings.
We may use tools such as Google Analytics with IP-anonymisation enabled.
For details, see our Cookie Policy (if applicable).

8. Sharing of Information

We do not sell or rent your personal data.
We may share information with:

  • Service providers who assist us in IT, hosting, logistics, and communication support under confidentiality agreements.

  • Financial institutions and auditors for transaction processing and compliance.

  • Regulators or law-enforcement authorities where required by law.

All third parties must maintain the same level of data protection as required by POPIA.

9. Data Transfers

If we transfer personal information outside South Africa (for example, for cloud storage or email services), we ensure that appropriate safeguards are in place to protect your information in accordance with POPIA.

10. Data Retention

We retain personal information only as long as necessary to fulfil the purpose for which it was collected and to comply with legal and audit requirements.
When no longer needed, information is securely deleted or anonymised.

11. Security

We implement appropriate technical and organisational measures to safeguard your data against unauthorised access, loss or misuse. However, no system is completely secure and we cannot guarantee absolute security of information transmitted to us online.

12. Your Rights Under POPIA

You may exercise the following rights (subject to lawful limitations):

  • Request access to the personal information we hold about you.

  • Request correction or deletion of your information.

  • Object to the processing of your data in certain circumstances.

  • Withdraw consent at any time (where processing is based on consent).

  • Lodge a complaint with the Information Regulator of South Africa.

To submit a request, please email our Information Officer at admin@pumpkinpatchfoods.com.

13. Direct Marketing

We will only send marketing communications with your explicit consent or where a legitimate relationship exists.
You can opt out of marketing emails at any time by clicking "unsubscribe" or contacting us directly.

14. Third-Party Links

Our website may contain links to other websites.
We are not responsible for the content or privacy practices of external sites. Please review their policies before providing personal information.

15. Policy Updates

We may update this Privacy Policy from time to time.
The latest version will always be available on our website and is effective immediately upon posting.

16. Contact Us

For questions, requests, or complaints regarding this Policy or our processing of personal information, please contact:

Pumpkin Patch Foods (Pty) Ltd
Email: admin@pumpkinpatchfoods.com
Tel: 021 882 8161
Address: 8 Tennant Street, Stellenbosch, 7600

© 2025 Pumpkin Patch Foods (Pty) Ltd. All Rights Reserved.